Our Services
| For 21 continuous years we have been mining boulder opal and wholesaling and exporting Solid Opal throughout the world. We are passionate about Opals and we provide both extremely high quality Boulder Opal and commercial grade. Our product previously only available exclusively to Wholesalers and for the Export Market, is now available to you direct. Our opals, mined in Central Queensland, are among the most beautiful and valuable stones you will ever see, and now Taranto Opal brings them direct to you. |
| Why buy Opals from Taranto Opal? |
| Taranto Opal is committed to providing goods of superior craftsmanship and quality. Our jewellery products are guaranteed to be free of original manufacturing defects and our Opals are carefully examined for defects prior to release. If a manufacturing defect is found upon inspection by our jeweller we will have the item repaired or replaced at our discretion, free of charge provided it is returned with your receipt within 30 days of purchase. If the item cannot be repaired and due to unavailability, a replacement product cannot be provided, a full credit will be made. If the item has been resized or altered in any way by someone other than Taranto Opal, after purchase, this guarantee will no longer apply. |
| If you need to make a warranty claim please contact us as soon as possible and we will evaluate your request. We understand that there is only so much you can learn about an Opal or jewellery item from looking at it on a computer screen and that when received it may not be the same as expected. Therefore you can return any purchase within 30 days for a full refund, no questions asked (excluding shipping and insurance costs). We only require that the product be returned in original condition and packaged carefully. |
| Shipping Taranto Opals to you. |
| If you require insurance, please go to our insurance page. Insurance is also worked out at checkout for you if you require transit insurance. Free Shipping - As an added bonus, we are happy to provide free airmail shipping if you spend more than AUD300 on opals per order. This does not include insurance. Please email us if further information is required. |
| Insurance |
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| We have two main delivery systems in place for domestic shipping: |
| 1. Australia Post Registered mail will cost ***. This method provides you with free insurance cover up to a value of AU$100. If you require additional insurance, it will cost ***. Please refer to our transit insurance link for more information. |
| 2. Toll Express will cost ***. This can be tracked on the net if you click directly on the following link Toll Express Website and enter your tracking number provided by us. |
| If you require insurance please refer to our transit insurance link for more information or shipping costs. |
| Opals for International residents |
| We provide several international shipping methods; all rates apply worldwide (with the exception of Australia, of course). |
| 1. Australia Post Airmail is a flat ***worldwide. If you require insurance please refer to our transit insurance link for more information. |
| 2. Australia Post ECI (Express Courier International) is a flat ***worldwide. It is fast and very safe. This can be tracked on the net if you click directly on the following link ECI, Auspost and enter your tracking number provided by us. |
| 3. Fedex is ***. It is fast, very safe and also can be tracked on the net if you click directly on the following link Fedex and enter your tracking number provided by us. If you would like to use your own account for Fedex, please email us for further details. |
| If you require insurance for any of the above shipping methods, please refer to our transit insurance link for more information. |
| Timeframes for Supply |
| We offer a range of shipping options depending upon the value and destination of the goods. Irrespective of destination purchases $300 and under incur $20 postage and handling charge. |
| For destinations within Australia, delivery is usually overnight, however regional areas can take 1 or 2 days longer. |
| For overseas destinations delivery usually takes 7-14 business days for delivery. For purchases over $300 we recommend FedEx International Priority (2-3 business days). Fedex will provide us with a tracking number for your goods after they have been dispatched and we will forward this to you. All items are usually shipped within 2 business days of ordering. In the unlikely event that this is not possible to ship the goods within a timely manner, we will email you to advise you of the likely delay. Shipping times do vary - particularly during holiday seasons - and are purely dependent on the postal/shipping services involved. |
| Refer to our shipping page for normal delivery charges. |
| The Free Trade Agreement between the USA and Australia means that there are no taxes or duty for goods (jewellery) imported/delivered to the USA from Australia. Deliveries to other countries may incur local taxes or duty. Please check with your local customs office or equivalent for details. |
| Charges or taxes levied by the country of destination are not part of the payment for goods (jewellery) supplied by Taranto Opal. |
